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Store Policies

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 14 days of your purchase for items returned in new condition or are defective. Returns or exchanges must be accompanied by the original receipt for a refund, store credit, or exchange. Refunds will be credited using the original form of payment. The owner of the card must be present to process a refund; otherwise, a store credit will be issued.

Items purchased at a discounted price are considered final sales and cannot be exchanged or returned for a refund or store credit at any time. Bicycles must be returned within 48 hours of the original purchase date/time in unused, unwashed condition and are subject to a 15% restocking fee. Special orders and custom builds are not returnable.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

In-Store Pickup

In-store pickup is free for all items, including bikes. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

Please be prepared to show us your photo ID and the card used for your purchase to pick up your order.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Rentals

Rentals are fully refundable if canceled more than 24 hours before the rental is scheduled to start. Rentals are 50% refundable if canceled within 24 hours. Each rider/passenger must fill out a rental release form before picking up the bikes. Any rider who will not be present to pick up in person must request & fill out a digital copy of the form. 

We ask that everyone wear a helmet when renting bikes. You are required by law to wear a helmet if you are under 18 years old or riding an e-bike. We will provide helmets with your bike rental.

We do not rent e-bikes to children under the age of 16, even if they are accompanied by an adult.